Patient Reviews
At Indianapolis Gastroenterology and Hepatology, our motto is "Earning Trust Through Quality." For more than 40 years, we have worked to provide the community with the best available care, striving to treat mind, body, and spirit in every patient we see. Before requesting a consultation with one of our GI practices in Indianapolis, IN, we invite you to spend some time reading reviews from past patients to find out more about our treatments and approaches regarding GI healthcare.
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Reviews for Lucas Drake, M.D. in Indianapolis, IN
"I’ve been a patient of Dr. Drake and Indy Gastro for 10 years now. Dr. Drake, his NP, and his PA are phenomenal. They have wonderful bedside manner and are always thoughtful and considerate of your concerns. They always do their best to answer any question you have and if they don’t have an immediate answer for you, they will find one and follow up with you. I can’t speak for other physicians and their staff within Indy Gastro, but Dr. Drake and his staff are the best gastro specialists I’ve ever been a patient of. They’ve been a joy to work with and have done wonders in getting my GI issues under control.
One complaint that I share along with many others is their scheduling system. A few years ago, I used to be able to call the main office or be transferred directly to someone in the scheduling department. Now, when you call in and press the appropriate key to be transferred to scheduling, it constantly rings for 5-10 minutes or so with background information and then you get sent to a voicemail. Your call never gets returned, either. It’s a complaint that many current patients share along with some staff that I spoke to at my most recent appointment. I’m order to get connected, always press 0. You’ll be transferred to records and they can actually connect you to someone instead of the scheduling line. I highly advise that Indy Gastro look into this and do some modifications to their phone system. Adding online scheduling and/or an online scheduling form would be helpful. Though the fork would only be helpful if you actually received a call back."
"I have been going here since it opened, my doctor was Michael Elmore, great doctor very personal with your care, I have severe Crohn's Diseaae.
Now I see doctor Lucas Drake and Stephanie Scalf.
They take wonderful care of me as well.
And of course all the girls in that giving all of the nees medications that I have been on. Now I am taking Entyvio and it is working on my intestines.
I would recommend Indy Hastro to everyone.
My mother and brother all go here.
Wonderful staff at the counter too.
Thank you, Thank you."
"Dr. Drake is a great professional. He is knowledge, patient, and genuinely cares for what he does. My experience could not be any better. I would recommend him to anyone."
"Dr. Drake was professional, informative with an excellent bedside manner...highly recommend!
The staff taking care of me were also very good, and made me feel like I was their only patient."
"Dr. Drake is an excellent GI doctor. He takes his time to get to know his patients, to understand their entire healthcare history, and to carefully explain his plan for his patients' care. He has a calming presence, and his knowledge and experience are top-notch."
"My appointment with Dr. Drake was good. He is very nice and was concerned about my health issues. He sent me for bloodwork and wants to order an MRI. I'm still waiting for the test to be done.
Dr. Drake went over all of my previous records and he really listened to what I was saying to him. I am impressed by him being the first doctor to really listened to me. Thank you so much."
"Dr. Drake is the best! Very personal and caring! I trust Dr.Drake with my life.....literally......May of 2019 I almost died! Thank you Dr Drake! I will always recommend you!"
"Dr. Drake and all of the staff that I came in contact with were great! His nurses are very kind, caring and compassionate. They all made me feel very comfortable and was willing to help if I needed ANYTHING! Wait time was very short and I highly recommend 😁 I also would like to add that if you use the IGH portal online response time is usually pretty quick."