Patient Reviews
At Indianapolis Gastroenterology and Hepatology, our motto is "Earning Trust Through Quality." For more than 40 years, we have worked to provide the community with the best available care, striving to treat mind, body, and spirit in every patient we see. Before requesting a consultation with one of our GI practices in Indianapolis, IN, we invite you to spend some time reading reviews from past patients to find out more about our treatments and approaches regarding GI healthcare.
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- Anal/Rectal Bleeding (1)
- Bloating (1)
- Blood in the Stool (2)
- Bowel Incontinence (1)
- Constipation (1)
- Diarrhea (1)
- Difficulty Swallowing (1)
- Nausea (1)
- Yellowing of the Skin/Eyes (1)
- Gas (5)
- Colon Cancer (2)
- Cyclic Vomiting Syndrome (CVS) (3)
- Diverticulitis (1)
- Diverticulosis (1)
- Dysphagia (1)
- Eosinophilic Esophagitis (2)
- Esophageal Motility Disorder (2)
- Esophagitis (2)
- Fatty Liver Disease (2)
- Fistula (1)
- Gallbladder Disease (1)
- Gastritis (2)
- GERD (1)
- Hemorrhoids (3)
- Hepatitis (1)
- Hiatal Hernia (2)
- Inflammatory Bowel Disease (1)
- Irritable Bowel Syndrome (2)
- Non-alcoholic Steatohepatitis (2)
- Pancreatitis (1)
- Anal Fistula (3)
- Esophageal Stricture (1)
- Gastroparesis (2)
- Gastric Cancer (2)
- Lactose Intolerance (3)
- Liver Cirrhosis (1)
- Impacted Bowel (2)
- Primary Biliary Cholangitis (1)
- Primary Sclerosing Cholangitis (1)
- Non-Ulcer Dyspepsia Syndrome (1)
- Colitis (1)
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"Very good service and friendly"
"After years of misdiagnosis, someone told me about Dr. Cheng. From the first visit he knew how to treat my symptoms and gave me a correct diagnosis. I've been seeing him for several years now. He always takes time to listen. His staff is also great to work with!"
"Dr is very good and is a very caring person explained things"
"Dr. Cheng seemed to be very knowledgeable regarding my rare genetic disorder, was very conscientious and seemed very caring as well."
"Very professional and talks to you like a person instead of a medical chart!"
"Best practice and best staff I've seen in a medical office. Staff and nurses are kind and answer calls and concerns quickly. Dr. Cheng and the staff make scary procedures more comforting. Very straightforward and kind!"
"I would highly recommend Dr. Cheng and his staff. He is very caring and always goes above and beyond to help with my issues."
"Dr.Shan Chan was excellent because he took time to explain things if I didn't understand. Everyone in the office was friendly."
"Dr. CHENG was unavailable. I saw PA Madison Maloof. I was thoroughly impressed with Her knowledge, care and genuine interest in Me as a patient. She is excellent. She arranged for an endoscopy."
"DR. Cheng is a wonderful doctor who listens to your issues and explains in easy to understand terms. He took his time and there was no feeling of being ignored or rushed. I highly recommend. He was my parents doctor and that is why I picked him. A genuine kind and caring person."
"Dr. Cheng is a wonderful caring doctor. He listens and is so good with figuring out what the problem is and has a plan to fix it. I feel fortunate to have found him because I had been dealing with stomach issues for many years.All the ladies in the office are very caring and helpful too. Noone rushes you."
"I have been going to Dr.Cheng since 2018 and he is very caring doctor who listens to his patient. I highly recommend him to anyone. I am fortunate that I met him who helped treat my condition and improved my quality of life."
"He is a doctor I like. He asked me what problems I had, I told him about my problem and he listened to me very carefully and told me a lot of reassuring things. He has extraordinary gentleness, he is calm and very interested in what I was telling him. He took my worries away. I recommend it with great pleasure! He is a grade 10+ doctor. I also want to thank you for everything, Dr. Shan Cheng"
"Dr. Cheng is a great doctor. He listens, is patient, very knowledgeable, and does an excellent job on procedures. I would definitely recommend him to others."
"Very good experience with Shan Cheng he is one of the best doctors I have had the pleasure of meeting. His bedside manner is excellent. He really goes above and beyond. He clearly explains everything in a manner you can understand. I would trust him to do any procedure necessary. It’s rare to find a doctor like him these days."
"Dr Cheng explained what was going to happen and how long it would take and he informed me he would see me afterwards. He also sent me a letter which explained what the results were and his recommendation for my next check up. Thanks Dr. Cheng."
"I was very impressed with Dr. Cheng professionalism. The way he handled his team was explant."
"He is always on time and apologizes if he isn’t. He is very thoughtful and makes sure you understand everything."
"Dr. Shan Cheng was amazing! I typically have to explain to people what Lynch syndrome is and why I have to get a colonoscopy so young but with him I didn’t! He was very attentive, professional, and nice!"
"Very friendly staff and they make you feel comfortable. Willing to answer my questions and explain what the procedure was. Was quick and easy. Dr. Cheng was very through explaining with everything that was found and taken care of . Highly recommend for anyone with Barrettes or Acid Reflex."
"Dr. Cheng is a very thorough physician. He ask questions and really listened to my responses. He came up with a doable action plan. I’m very pleased with my visit."
"I had my 1st appointment with Dr.Cheng and I am glad I found him. He read my chart notes from my prior Gastrointestinal Doctor and I felt like he knew me because he took the time to read my history. There aren't many Doctors around like this anymore."
"Dr Cheng & all of his great staff came through and did somewhat of a meet and greet. Then they would tell me their roll in the process. Then they took me back to do my procedure’s. They were great it didn’t take very long at all and I was ready to go and felt great & was ready to go it seemed very quickly!"
"Dr. Cheng is always thorough with his treatment but most importantly he listens to me."
"Dr. Cheng made what is normally an unpleasant procedure much easier. He was kind and explained everything that was going to happen and made sure I left with no questions or concerns. Excellent treatment."
"I currently see Dr Shan Cheng for my severe Crohn’s disease. He has been an excellent resource for information and help with both my work and normal life. I recommend him a thousand times over."
"I highly recommend Dr. Cheng. I am a very complicated case and he has helped me so much. He really takes his time and makes sure to answer all of my questions in detail. He is great at explaining his plans and each procedure as well. He is also willing to work with other doctors to come up with solutions for treatments. The office is also wonderful. I have made many phone calls and the office staff and nurses are quick to respond and answer all questions. They are also wonderful at getting refills submitted quickly and working with insurance companies to get medicines approved fast. I can’t thank this group enough for all they have done for me this past year!"
"Very easy once I was able to get an appointment. Great experience with surgery Staff and Dr. Cheng. This is the 5th time for a procedure with Dr. Cheng and I would highly recommend him. He is very good at answering my questions before and after a procedure."
"Dr Cheng is always attentive to my needs and explains things carefully. I trust him with my care. He is friendly and has a very big heart!"
"The staff and Doctor Cheng were supportive and informative. I appreciate their care"
"Dr. Cheng is very professional, personable, and caring. Takes time to listen to your complaints. Research’s problem to help you. Have always found him to be understanding , patient and very kind. I highly recommend him to be your gastro-intestinal doctor."
"Dr. Cheng is knowledgeable, respectful & pleasant. He takes time to listen."
"I appreciate Dr Cheng’s extensive knowledge and his ability to communicate clearly. His staff at the endoscopy center were kind, caring, and competent."
"I have found that Dr Cheng to be very caring. His conversation with me put me at ease for the procedure. Because I trust him, this is the third time I have had him to do this procedure for me. I do trust him."
"Dr. Cheng was extremely kind, professional and informative - answering all my questions and thoroughly explaining the procedure."
"Dr Cheng is a very caring and attentive physician."
"Dr. Cheng is a very kind doctor and cares about his patients. I would recommend him and his services to others."
"My name is Nancy Martin, I have been seeing Dr. Cheng for at least 4-5 yrs. I came to him a hot mess of a person with many GI issues. Slowly but surely he is helping me to feel better all around. He told me my first visit as I was crying, hurting and feeling just lost, I was a puzzle, but he promised to get all my pieces back together ❤ and he IS!!!!! He has the best "bed side" manner towards his patients that I have ever seen, makes sure I understand everything down to the last detail so I do not worry or freak out as my anxiety runs very high and am afraid of the unknown. I would recommend him to anyone, even my parents if ever needed (God forbid). If you need help in the GI issue of your life, I recommend him. He is awesome and will do anything possible to figure out the problem 😀 Thanks Dr. Cheng, for everything you have done and are still doing to help me. My puzzle is getting completed 🙌"
"Dr. Shan Cheng was very thorough explaining the procedure and process. Pleasant bedside manner."
"Really thorough Dr. I haven't felt this good in years."
"Dr. Cheng is awesome!!! Very nice and professional!! Explains procedures and take very good care of his patients!! I am very appreciative of his care for my health!!!"
"The location parking is awful! But very impressed with punctuality. Dr. Cheng listened why was there and explained treatment options and why he felt I was already doing what could be done."
"Professional nice explanation of things was great"
"In my experience Dr Cheng was very thorough and took his time to explain everything in detail. He was very polite and had great bedside manner"
"I feel fortunate to be able to find Dr. Cheng. He is very knowledgeable and addressed all my concerns directly and properly. He'd also patiently answer all your questions and make his recommendations accordingly. I would highly recommend him for your first choice of GI doctor! There is just one thing: it's a bit hard to make appointment with him as he has a very tight schedule. I think this is because he is really good and many people are waiting in line to meet him!:)"
"Have been going to Dr. Cheng for years. He had a great bedside manner, explains everything thoroughly, and is happy to answer any questions you may have. I highly recommend him."
"Dr Cheng is a very kind doctor. I have seen him for many years he is always on top of of my health conditions & explains everything to me where I can understand. I would recommend him to any family member or friend. All his staff have always been kind & respectful"
"Dr Cheng and everyone at Indy Gastro treated me like a person, not just a "next.". Dr Cheng is professional and personal both and he knows his specialty very well."
"Very thorough, professional and friendly. I appreciated the time Dr Cheng took to make sure I was comfortable. The nurses, anesthesiologist and doctor were at their best."
"This was a great experience. The doctor was patient, kind and very informative. He was not In a hurry to get us out of the exam room. Then Did not hesitate to make a referral to IU, because he felt this would be a better course of action."
"Great group. Kind careful. Make an uncomfortable procedure easy!!!!"
"Dr Cheng was very attractive to my concerns and needs, very friendly and thorough. I was very at ease and appreciated the connection."
"I've been going to Indianapolis Gastroenterology for over 35 years. Dr. Cheng has been my physician for about 10 years. He's very knowledgeable and professional. I've had multiple dialations, scopes and Colonoscopys. All have gone very smoothly. I have complete trust in his abilities. I would recommend him very highly."
"Great doctor! He listens to your concerns, answers all your questions, and genuinely cares about helping you. I would definitely recommend him to anyone needing a GI doctor."
"Dr. Cheng is great and professional. He is informative and cares for his patients."
"I did not have a long wait to see the doctor. Dr. Cheng was courteous, knowledgeable of my problem. He explained the treatment plan thoroughly. Great experience."
"Everyone was professional and very caring. I felt comfortable and pleased that the staff was friendly yet focused on my needs. I would definitely recommend Dr. Cheng to anyone. I’ve moved a lot because of my work and my experience with other gastroenterologists has not always been positive. I’m lucky to have been referred to Dr. Cheng - he spends time with me, I never feel rushed and he addresses any questions and/or concerns I have."
"Dr. Cheng is very personable and answered all my questions and concerns. Made me feel very comfortable about the procedure I was about to have. Came in to talk with me before and after procedure which I thoroughly appreciated. Very professional.I also received a call from a staff member later in the evening to see if I was doing ok."
"He is very helpful to clarify issues and to gather all information."
"Professional, personable, and informative."
"Dr. Cheng and his staff are amazing. He always studies my chart before he talks to me and knows exactly what is going on with my health. He is very caring and attentive. Highly recommend!"
"He was nice nice and personable. Made me feel very relaxed. Afterwards, explained my results and his office has checked up on me several times."
"From the moment I walked through the doors at St. Frances and entered the GI office I was warmly greeted by the front desk receptionist. From my admitting nurse, my anestheologist and my post op nurse they were are extremely knowledgeable and friendly. My highest praise goes to Dr. Cheng though. I lost my father to colon cancer in 2017'. He was only 73 and passed 3 months after his colonoscopy which revealed a malignant mass in his lower colon. I was with my father when he had his colonoscopy and the doctor found the mass. I have struggled emotionally ever since. I am 45, having my very first colonoscopy during Covid and my family was not permitted to be in the office. I completely and totally understand but nevertheless it was a hard decision to follow through. Ultimately I proceeded with my procedure and upon my very first encounter with Dr. Cheng he treated me with compassion, sympathy over the untimely passing of my father but most importantly he made sure to reiterate that he was glad I decided to have my colonoscopy as it was a great way to honor my father. He consoled me as I wept and assured me I was in good hands and that they would take great care of me. I can honestly say over my life span I have had several surgeries and procedures but this was by far my best experience and procedure I have ever done. I am so very grateful I decided to keep my appointment and follow through. Hands down I highly recommend Dr. Cheng for not only his knowledge and compassion but for his bedside manner. Since my colonoscopy I have done nothing else but sing his praises as well as the staff at his office! Fantastic experience even though it was 2020' and Covid restrictions were in place. Best of luck to you and your loved ones and I hope your experience was as great as mine!"
"Dr.Cheng is the most wonderful Dr he listens to his patients concerns and thoughts he has remarkable beside manners I would recommend Dr Cheng to all my friends my family also is s patient of his as well..The staff is very friendly as well..."
"Dr. Chang has provided outstanding care for me over the past 8 years. He is not only thorough and highly competent but caring and compassionate. While attending to physical needs and concerns he always has a moment to inquire about my wife and other personal matters. I cannot imagine a better physician! Sincerely Fred Weller"
"Dr.Cheng was both personable and professional towards my wife and I during her checkup, being asian my wife sometimes relies on me to be with her during medical examinations and he okayed this and understood that I was her advocate and respected that."
"Very professional and friendly. Dr. Cheng takes time to listen and understand."
"Dr. Cheng was very attentive and very kind and explained everything to me. He is very knowledgeable and prescribed a medicine that has changed my outlook on my day. I am so happy that my brother had checked him out otherwise I would not be this happy. Thank you Dr. Cheng for having a plan."
"I had a life-threatening incident involving esophageal bleeding. I believe Dr. Cheng saved MY life. Thank You Dr. Cheng."
"He is a excellent doctor!"
"Dr Cheng is an excellent Dr that actually takes time to listen to the patient and talk to them and discuss the best treatment and does it(not like some Dr. "well we will try this", and ends uo not working.)"
"Dr. Cheng is an outstanding doctor. He spent over an hour with me explaining everything about my fatty liver. He is patient, kind, and full of knowledge. I simply can't say enough about what an amazing doctor he is!"
"Excellent doctor start to finish."
"Excellent Doctor!!!"
"I was a social worker meeting many doctors. I learned that becoming a patient of Dr Chen gaghest recommendation possibleve me a personal and unique ways he uses in treating his patient. There was a time when doctors took a personal and compassionate approach and I would watch as a little girl just so amazed at the kindness and patience.Dr. Cheng is one of the finest doctors I have met. No wonder my doctor told me "don't get any doctor but Cheng". He truly deserves the highest award possible and I constantly tell patients in need of that treatment type. I RARELY do this. I pray God conts to bless him and we also pray for him. I humbly thank Dr. Cheng for everything."
