Patient Reviews
At Indianapolis Gastroenterology and Hepatology, our motto is "Earning Trust Through Quality." For more than 40 years, we have worked to provide the community with the best available care, striving to treat mind, body, and spirit in every patient we see. Before requesting a consultation with one of our GI practices in Indianapolis, IN, we invite you to spend some time reading reviews from past patients to find out more about our treatments and approaches regarding GI healthcare.
Reviews for Indianapolis
"I had a great visit. Everyone was awesome to work with. Check in was simple and I didn't wait long to see the doctor. Thanks"
"Been going to this provider 13 years give or take some. The only place I trust."
"Seem to listen intently about my problems, and r working with me to solve them."
"The staff was so helpful and professional. I would recommend this facility to anyone! This place has compassionate staff, who listen."
"I am having an issue with diarrhea, more than 10 times daily and they truly are trying to get to the root cause of my problem taking their time with me and I feel they really care"
"Everyone was helpful and caring."
"I was very pleased with my appointment with brandy I would recommend this office to anyone everyone is so appreciative and nice and treat you so sweet e"
"Dr Johnson was very helpful in analyzing my issues and explaining them so I had a good understanding of what problems I may have and how it could be resolved. Very understanding"
"I saw a Nurse practioner that I'd highly recommend. She was very thorough with quick response & quite personable."
"I’ve been a patient for 40 years. There were 3 doctors when I was diagnosed with Crohn’s disease in 1980. They have at least 20 now. They are still very caring, the staff is excellent. I enjoy getting in quickly with the nurse practitioner and they are quick to get back to you to answer questions on the online portal."
"The NP I saw was awesome. It was my first time and she was very attentive and answered my questions and made great suggestions. She took the time and sat with me and listened with her eyes on my and not the computer. I appreciate that most of all. I'm so glad I got in to see her. She was absolutely out my mind at ease and was ready to jump right in to my issue. I appreciate her so much."
"I recently met with Steph Scalf. She has been monitoring my condition for maybe a couple of years. She had started me on a different medication which seems to really be helping. I was disappointed to hear that she is leaving. I will miss her!"
"Update 2023: finally getting answers! Started off rocky but learned you want to get the portal to communicate with Staff and doctors. Best and quickest way instead of calling in. Update 2022: I gave this place a 5 star in the beginning but it's going down to a 3 star now. Doctor sent in a prescription for a new medication, it was a week that had sent over to the pharmacy. I went in and talked to meijer staff about this particular prescription. The nice man stated we sent it back to the office for a pre authorization 3 days ago!!! Haven't heard back from them. I called the doctors office and asked what was going on. The staff said we are working on it. This is probably the second time I had have this issue with my medications that need pre authorization with this office. Luckily the doctor gave me an alternative to try, thank goodness for that and the doctor herself. Honest review- 2nd opinion what I went for. I started out at IU Health Gastroenterology Avon location I started having issues in late October 2021. I received the worst care. No return phone calls no return emails and if I did get emails they were extremely late and rude. The doctor was so rude and staff was unbelievable. I was on so many antibiotics that have not worked. I went to Indiana Gastroenterology due to have SIBO (Small Intestine Bacterial Overgrowth). I was diagnosed with it in March 2022. I am currently now getting the help and treatment for it. I was treated with professional respect and understanding that this is an serious infection that shouldn't be just put to the side like IU Health did. I currently see Dr. Drake. I like him alot. He took his time and I didn't feel rushed at all. He immediately noticed my issue with my stomach, looking 3 months pregnant all the time. (Which I am not part of the infection always bloated and hard stomach.) I believe what helped me during the appointment was having all my paperwork from another doctor and documenting what issues I had to help decide what needs to be done."
"Very satisfied"
"Kaitlyn Geiss is wonderful! I feel comfortable talking to her because she cares and is very knowledgeable and professional. Thank you Indy Gastro!"
"Fast at check in and visit was fast"
"Dr. CHENG was unavailable. I saw PA Madison Maloof. I was thoroughly impressed with Her knowledge, care and genuine interest in Me as a patient. She is excellent. She arranged for an endoscopy."
"The care and kindness the staff showed me was exemplary!!! I've had nothing but great experiences every time I'm in the office!!!"
"My experience has been great"
"great as always!"
"We are blessed to have Gastroenterology in Indianapolis. They are the best! Very professional yet understanding and caring."
"Very attentive"
"Great doctors and Nurse Practitioners. They do the best to help patients every day."
"Yes very nice very concerned about me"
"Annie has helped me with my issues more in two visits than anyone has been able to in the past year. I would highly recommend Indianapolis Gastroenterology. Pleasant atmosphere and professional employees."
"Had inpatient treatment for bleeding ulcer. The entire medical team was friendly, professional, knowledgeable, explained everything to my satisfaction and answered all questions. Follow up was timely; no waiting. I recommend their services."
"It’s hard to schedule appointments took me 20 minutes to reach someone to schedule an appointment several times, the Doctor did a great job !"
"I’ve been very happy with the care I’ve gotten with Indy Gastro. I would recommend them to anyone with issues."
"It is a great Facility, the staff are nice and go over everything, when go in for appointment it’s on time or within a few minutes of my appointment, it is very clean."
"I love the doctors and nurses there. I just don’t carry for there phone system. It’s almost impossible if you need to get ahold of someone right away."
"I love this group of professionals. Stephanie Scalf is very thorough and writes instructions for me. She’s very easy to talk with and takes the time you need for exams etc."
"The PA, seemed very knowledgeable and took time to listen to the problem. Would recommend."
"Was able to get an appointment quickly. Doctor was very thorough and got back to me in a timely matter with test results"
"Lindsay Mueller, PA, was very pleasant, professional and took her time to listen to me. I did not feel rushed at all. I was also very pleased that they were on time with my appointment and the receptionist was pleasant and helpful."
"I was please with my results and was treated very well."
"I’ve been a patient of Dr. Drake and Indy Gastro for 10 years now. Dr. Drake, his NP, and his PA are phenomenal. They have wonderful bedside manner and are always thoughtful and considerate of your concerns. They always do their best to answer any question you have and if they don’t have an immediate answer for you, they will find one and follow up with you. I can’t speak for other physicians and their staff within Indy Gastro, but Dr. Drake and his staff are the best gastro specialists I’ve ever been a patient of. They’ve been a joy to work with and have done wonders in getting my GI issues under control. One complaint that I share along with many others is their scheduling system. A few years ago, I used to be able to call the main office or be transferred directly to someone in the scheduling department. Now, when you call in and press the appropriate key to be transferred to scheduling, it constantly rings for 5-10 minutes or so with background information and then you get sent to a voicemail. Your call never gets returned, either. It’s a complaint that many current patients share along with some staff that I spoke to at my most recent appointment. In order to get connected, always press 0. You’ll be transferred to records and they can actually connect you to someone instead of the scheduling line. I highly advise that Indy Gastro look into this and do some modifications to their phone system. Adding online scheduling and/or an online scheduling form would be helpful. Though the fork would only be helpful if you actually received a call back."
"I have a good repro with my doctor's and if I have any questions they are there to answer them."
"The staff was very courteous and professional, would definitely recommend them to my friends and family."
"I had a very helpful and informative appointment with Madison Maloof. She suggested some new ways to deal with my problem and asked me to update her regarding the results."
"The NP was very knowledgeable and explained things well."
"Called me on time for my appointment very friendly and knowledgeable and was very honest didn't try to get me to do something right away to make money and I respect them for that. My nurse was super sweet and my doctor was very nice and direct."
"Professional health care with fabulous support staff. Very quick to return calls"
"Everyone is very nice and professional. I would highly recommend."
"Everyone has been very courteous and informative. Really appreciate nurse Gayle's bedside manner after my procedure was complete."
"I have been coming here for over 30 years- From the doctors to the PA’s and all the staff- they are all friendly and attentive, answer every question I have and take the time to explain and find solutions."
"Very nice from front desk and the person who did the scheduling. The doctor was friendly and explained everything to me lt was a very good visit"
"IGH is the best! They have helped me through several endoscopies and colonoscopies. I don't ever remember waiting more than just a few minutes to be seen and the video visit was great too. I have nothing but positive things to say about Dr. Roberts and all the nurses I have had contact with."
"Great experience"
"Friendly staff"
"My doctor was amazing and explained everything in depth. I was nervous before my appointment but she made me feel at ease"
"I saw Samantha Morgan, she was very knowledgeable and helpful. She took her time and made me feel at ease!"
"Dr was absolutely fantastic. I would highly recommend them. Amazing experience."
"Excellent staff and doctors. Very professional. Good experience"
"Wonderful drs here. They are very sympathetic to my needs and has helped me in trying to figure out what my problems are. They have a great bedside manner and always listen to my concerns."
"Would definitely recommend this group to anyone needing Gastroenterology services. Lindsay listened to me and heard what I was saying. She helped me resolve my issues quickly and professionally."
"Always an excellent job by all personnel. Appointment is complete and thorough. All questions are discussed to my satisfaction before visit is completed. Any procedures I have needed have been explained and performed well. Dr. Crane and his staff are exemplary."
"I love everything about Indy Gastro and Doctor Jacobs but scheduling an appointment is not very user-friendly. Please contact me if you want more details. Too much info to share here."
"Ok place. Problem, nobody answers phone. As a new patient, I had 1 question I need answered b4 my visit. I attempted for 3 weeks, different times of the day to speak w/someone. On the 2nd week of attempting with no success my call, I left a voice message. It ask not to repeat a message, you will be contacted within 48 hours 👍🏻The 3rd week not reply, I left a second message 🦗🦗🦗I called the 4th week, left a message, I stated my reason for call, the many attempts, the # of messages. I also stated, "If you refuse to return my call, just cancel my appointment (I was being fallacious) Guess what, my appointment was canceled. No call to apologize for the poor line of returning my call, nothing. I am happy to report, I did get my scheduled appoint back that 8am. However, it was not without me seeming as a Drama Queen. Sometimes you just have to go there. I am schedule for a follow up procedure, I also love Kelly Cole PA ~ she is the best !! I also thank the gentleman who is the office manage and the lady at the front desk. Unfortunately, they received my complaints. I owe them Starbucks. The office was clean, n the patient visits was moving forward. All is good now that I've been connected to there patient portal."
"You people are kind and you take care of your patience"
"Dr. Haynes is one of the kindest and caring physicians I've had the pleasure of seeing. He's been my gastro for over 12yrs."
"I was very impressed with the knowledge and the attempt to find out what exactly my problem is."
"Just had my initial visit & everyone was very nice & thorough. Am scheduled for a procedure soon & will see how things work out!"
"It is a very nice friendly staff They explain the procedure before they did it The doctor was real nice"
"I was given a script that tremendously helped my situation"
"I would definitely recommend this place to the other people they are smart they know what they're doing and they are very courteous"
"This office was amazing! They got me in within a week to at least establish care. I could not say anything better about Kelly Cole she was great and truly seemed like she cared. The staff was great all around."
"I was really surprised at the speed and focus this place offered. All were friendly and able to answer all my questions I had. Great place if you are looking for somewhere!"
"Dr. Coal was very kind, caring and professional. She listened well."
"I had a colonoscopy in August. Dr. Roberts told me to call the office for a follow up appointment. I tried for 2 months. I called...waited on hold for 40 min on my lunch breaks, then would get disconnected. I tried the website, no one called me back. Finally I just gave up. When I went to my urologist 8 months later he, he asked if I had seen anyone in gastro yet and I told him how it was impossible. He called the office and 2 hours later someone called me to make an appointment finally. Something needs to change with that appointment system!"
"I found the first visit efficiently handled, informative and empathetic. It’s only one visit so far but very positive."
"The doctors were great!"
"I had Hep C for over 20 yrs. When I was told there was a cure for Hep C at first I was leary about at first. The ppl that I have dealt with at IG have all been nice and sure enough 6 months of 3 months medication and lab work I no longer have Hep C. Epclusa was the medication and so far has worked. My thanks to IG."
"Friendly group of medical personnel. Dr. Very knowledgeable, friendly and had all the answers , questions to cover the visit."
"Anne was very attentive and listened very carefully. She was able to get samples for me of my new medication. They are all wonderful."
"Awesome place good Doctor's."
"Caring, compassionate and amazing care."
"I had nothing but excellent help and great communication from the staff at check in to the nursing staff that very friendly and curious. My original Doctor just retired whom I look forward to speaking with about my health and test results he never let me down. I was a little worried about my new person but She treated me as though I've been seeing her the hold time. So my experience has been very Pleasant ."
"Highly recommend Indy gastro! Very efficient, professional and they had already reviewed my history prior to arriving for my appointment. One thing that is super aggravating is walking in to see a specialist and they have no idea why you are there! Felt like I was heard and was very happy to be given a plan of attack!"
"First diagnosed with Crohns in 76 by Jim Meadows. He moved to Muncie to teach. He left me in the care of Dr Rogge at University Hospital. Josh Kresge did the surgery. Been with Indy Gastro all these decades. Dr Roberts is absolutely great; always a joy to see him. Saw a Physician’s Assistant last month. Another great experience. They are thorough and compassionate. They know their patients. Highly recommended."
"Everyone whom I have had dealings with at Indy Gastroentrologist’s has been understanding, friendly, and courteous. They have always responded with any questions I might have in a friendly and professional manner be it through their convenient portal by phone or in person, can’t say enough about my Dr. Erin Murphy she has no problem spending time and answering any questions I might have."
"I have to say that they are the most extensive team of doctors who took the time to talk about my issues. They listened to me and gave advise about test they suggested. They left the choice up to me and continue to work with me. I would tell anyone who has these kind of issues to check them out."
"Very nice people, took the time to spend with me didn’t get in a hurry to get out of the office. I was most appreciative that he took the time to talk with me and explain everything."
"Very professional, clean medical facility. The staff is very friendly. My only issue is that it is so hard to call in for an appointment; long hold times. I was fortunate that someone called me because my appointment needed to be changed."
"Wonderful staff and Doctors"
"Very professional, patient, answered all question prior the treatment, painless, Doctor, very efficient, office staff kind, would recommend to any one having these issues. P"
"Been going for a very long time. Very friendly staff and doctors. Would recommend it to anyone."
"The staff was very curtious and caring towards my 88 year old mother i was very glad that they had patience and good bedside manner"
"Very friendly and professional 😉"
"I wish I had been informed more about what activities to avoid and for how long. If I was told, I was probably too nervous to really listen. As it was, it was a full six days before I felt well enough to resume normal activities."
"Although it took over a week to get someone to answer the phone, everyone i encountered was wonderful. Very nice people! Clean facility."
"Indy Gastro took the time to help diagnose my problems and help me get past it!"
"Gastrointestinal intestinal DR. was very professional and knowledgeable. Asked all the right questions and seemed to have a genuine interest in my condition. Well done - thank you!"
"Dr. Troiano is excellent! I've been a patient of his for many years and so glad he's been my gastro physician. Dr. Troiano is very professional and at the same time personable."
"I love the team at Indy Gastro. You never know what to expect when seeing a specialist or new physician. From check-in to check-out, I always leave the office with a positive patient experience.Thanks to Anne Geary, P.A.-C for providing great patient care and treatment for me."
"I have been a patient of Dr Crane for a couple of years. He is a kind, caring, and thoroughly knowledgeable physician that truly cares about his patients. I highly recommend Dr Crane if you have any gastroenterological or hepatological issues."
"Professional and efficient even during these crazy, restrictive times. Quick and easy treatment of internal hemorrhoids."
"I highly recommend Dr Chang if someone is looking for a Gastro doctor. He’s very smart and innovative in treatment options. He’s easy to talk to & explains things in an understandable manner & doesn’t rush your appointment."
"Dr. Brown efficiently diagnosed and treated my issues. He spent adequate time explaining all procedures, all.diagnoses,.and all treatment required. I would recommend Dr. Brown to anyone seeking gastrointestinal treatment."
"This doctor listens to what you have to say. He takes time to talk with you. Never rushes you. I would recommend him as your gastroenterologist."
"Anne is a wonderful. She listens to you and makes you feel heard. I have seen many gastrointestinal docs in my life and they either do not listen to you or are not friendly. Dr. Smrek and I came up with a plan together and I liked that. I would recommend her to everyone I know. I had expressed frustration about not being able to reach their office for a few weeks in which she apologized and told me about patient portal. I have had nothing but success now with scheduling appts, sending messages, test results, etc."
"From the time I walked into reception until I walked out to head home, I was greeted with warm, friendly smiles. The intake med-tech was business-like but fun! Dr. Crane came into the room, introduced himself and immediately apologized for the wait time. He listened, acknowledged he understood what I was trying to convey, and then responded appropriately. He alleviated many of my fears and concerns. He offered me advice to help me better achieve comfort and be able to handle my gastro problems. He gave me confidence in his caring attitude and made feel I mattered as a human being and not just a chart of facts and figures."
"I have been going to Indianapolis Gastroenterology for several years. They are professional and knowledgeable. They work with you when it comes to medication and treatment(s). Their doctors and Nurse Practitioners are top notch."
"Dr. Shan Cheng is a great GI doctor. He diagnosed and has handled the treatment of my Ulcerative Colitis for five years."
"Best gastro Doctor I have ever had."
"Dr. Buckley is great. He's straight forward in his communication, which I appreciate very much. I would rate him with 5 stars if it wasn't for the way in which the Indy Gastro office is run. Customer/patient service doesn't seem to be a core value of those who run the office. It's nearly impossible to speak with someone on the phone and extremely difficult to schedule an appointment. When the Dr. wants a follow up visit in 3 months then the patient should be able to schedule that day. However, the calendar being used doesn't go out 3 months so the patient has to either call back in a month or hope that the schedulers call them. Dr. Buckley is great but Indy Gastro has some work to do."
"Anne Smrek is very personable. She’s listens to my questions and concerns. Thank you for taking time to care."
"Ty Dr. Kaitlyn Willard! -Brittany Secen"
"Dr. Cheng is great and professional. He is informative and cares for his patients."
"I have been Dr. Buckley's patient for 25 years! He's a great GI doc and always takes time to explain things and answer all my questions!"
"Great Dr would highly recommend her to anyone. When I went to her I was literally almost dead and my GI Dr I had before was doing nothing to help me. I had lost over 100lbs in 6months time. So if you want or need a great GI Dr I would highly recommend her !!!!!!!!!"
"Erin is wonderful. Even having the virtual visit I felt taken care of. She asked all the right questions and listened to what I had to say."
"I had a good experience,when I had my colonoscopy, everyone was so nice and I was so nervous, but made me feel much better,Dr. Orinoco was personable and he had a confidence about him that put me at ease, good experience!!"
"Wait time was short and time spent with P.A.-C Moon was pleasant and informative"
"Indy Gastro took the time to help diagnose my problems and help me get past it!"
"She’s a superb listener. She’s very patient and understanding. Her explanations are comprehensive and easy to understand. And sometimes, I think she reads my mind! In addition to this, she’s very compassionate and worked very diligently to help alleviate my pain."
"Very pleased with Kaitlin Willard's care for myself. Plus the response was in a timely manner when I had questions."
"If your ever in need of a gastroenterologist look up indy gastroenterologist . I was in serious pain and Dr. Morelli took the time to talk with me and done specific test and found what was wrong. Now im on the mend. Thank you doctor and your whole team. Thank you all."
"Dr. Haynes was great & has a wonderful bedside manner!"
"I had a colonoscopy today...Everything went well..The only thing I hated was the prep...I drank half of the prep first..Finished that with no problem...The 2nd half I started drinking at 4:30 am..I had a hard time..I felt sick..Everybody in the endoscopy center was wonderful & nice"
"Very good Dr and saw NP today. She was awesome. Very concerned for my health and actually helpful. Thanks to Indy Gastro!"
"I went through a year of pain. I had every test under the sun performed but no one could figure it out. I was so frustrated and down because of my quality of life. I was then directed to Dr. David Brown of Gastro Indy with St. Francis. Not only are the staff and nurses so friendly, they care! They care about me! I was finally treated...after ONE visit. I still have my ups and downs, but my doctor is always with me as well as the nurses and staff. I will never go to another gastro docotor....ever! I love you guys! Thank you for always taking the time to listen to my concerns, and most important, treating me like a person and not a number."